Public Forum Proceed to Auspet's New Discussion Forum | Pet Directory | Classifieds | Home | LinkXchange


Click here to make Auspet.com your default home page

  Auspet - Message Boards
  Dogs - all types
  Update: in need of advise

Post New Topic  Post A Reply
profile | register | preferences | faq | search

UBBFriend: Email This Page to Someone! next newest topic | next oldest topic
Author Topic:   Update: in need of advise
Samsintentions
Member

Posts: 944
From:Columbus, Tx ,USA
Registered: Dec 2003

posted 12-19-2003 11:46 AM     Click Here to See the Profile for Samsintentions     Edit/Delete Message
This is a copy of the letter, please let me know if I should make any changes anywhere. I want to edit what I should and make sure theres nothing else left out that I should include. Thanks yall!!


Dear MS ,
We have came to an agreement on the purchase of an Australian Cattle Dog, female from my litter of puppies on 10/11/03, out of Blue Smoke 001, and MS Charllotte Blue. Born on 9/13/03.
We agreed on the purchase price of $200.00, and to ship the puppy by air using Delta Airlines Pet First Program, to California at your expense on the given date of 11/20/03. You also agreed to all the terms and conditions in the standard puppy agreement that all buyers signed including you.
All puppies were vaccinated with their first round of puppy shots. This included the Parvovirus, Parainfluenza, Bordatella, Distemper, Canine Hepatitis; on the given date of 10/15/03, and wormed using Early Worm, on the given date of 10/18/03, and again on the given date of 10/29/03. Your puppy was the last puppy to arrive at its new destination and home. Therefore she was at the age of 10 weeks and required another round of the puppy vaccinations, at my expense, on the date of 11/12/03. All vaccinations were purchased at the Stienhousers Feed and Western Store located in Brookshire, TX. All vaccinations were distributed and given by Granvel and I, and his mother Darlene witnessed all vaccinations and worming administrations.
Prior to your agreement in the puppy contract, you had a time period of 48 hours to have the puppy fully examined by a certified veterinarian to confirm its health. If there were any problems, you would have been fully refunded and exchanged with another puppy from a future litter, or one from another breeder. Neglect to follow this time period resulted in the contract being voided as it is stated in the agreement. Therefore, legally I’m not held responsible for anything that happens or happend to the puppy.
I received a call on the evening of Friday 11/28/03, You stated that the puppy was admitted to the Emergency care for Parvo treatment, and was moved on Friday morning of the 28th to your veterinarian for continued treatment. I expressed my grievances, we discussed payment options of which I had to get back with you. The amount of $500.00 was brought up, I told you I would need the veterinarian bills and reports of treatment and results of tests confirming the Parvovirus was the diagnosis. I’ve done extensive research from several creditable sources, including veterinarian advice as to the duration and incubation periods of the Parvovirus. I’ve found that there are different strains of the virus, two of which can cause instant death and some within a three to four day period. Parvo virus is widely known across the United states, I told you I didn’t deny that it could have gotten it here in Texas, but I also didn’t deny that it couldn’t have been picked up on the plane or upon arrival at its new destination in California.
The puppy was in your care for seven full days; therefore, infestation could have come from anywhere. I also stated that I’ve had an experience with Parvo and that it was a nasty sickness. This was irrelevant to the case, the puppy was found and lived on a different piece of property, no where near where the puppies were born, and this occurred several years ago. I advised you as I was advised that any concerns with infestation on your premises could be taken care of by rinsing everything and spraying a mixture of bleach and water where the puppy was present.
Two weeks later on the date of December 10th at 11:37am. I received a message from you stating that you haven’t received any payments for the puppy’s medical bills and you threatened legal action. (The message was recorded and saved incase of the need for further use.)
I returned your phone call the following day; I told you I was waiting on the puppy reports from your veterinarian and the bills, which you neglected to send. And you stated the puppy was doing well and you would have to find one of the bills. We discussed the option of sending the puppy back to my care, which you disagreed and stated your children were attached to her and you didn’t want to take her away from them. I agreed to this. You stated your husband was upset, I told you I could see why. Though the agreement was between you and I.
I did not receive any veterinary statements or bills until the date of 12/17/03. There were two copies of the bills, one from the Emergency care, and the following veterinarian.
. As stated in the letter above, legally you broke the contract resulting in any and all refunds, exchanges, and legal action that could be taken, when you failed to take the puppy to the veterinarian within the given time period. Understanding most veterinarians are closed on Sundays, Monday would have been fine, yet you neglected this.
You also had the opportunity to euthanize the puppy upon diagnosis, seeing as how the recovery rate was very slim, and puppies often do not survive as well as the expensive treatment. Thankfully she did survive, yet there is an outstanding bill as the result of her treatment.
Also stated in the Puppy contract and agreement that you signed, it states that “In no circumstances is the breeder liable for anything over the purchase price of the puppy”. Therefore I would have only owed you $200.00 for the puppy.
I will be attaching a copy of the contract, which everyone including you who purchased a puppy from our care signed. You may review it and have any legal advice on it, that you need. A copy of some of the research on the Parvovirus I was supplied with, along with an original package of the last puppy shot the puppy received before leaving my care. You also stated that you had not received the puppy care kit that was sent out the day after the puppy’s shipment. I have sense sent another, which you deny you received. A third has been posted and will be tracked as to its destination and delivery.
All other puppy owners have been contacted and all state their puppies are healthy and doing great. It’s a wonder how yours was the only one who ended up sick. Further research and the advice of a veterinarian, states that all vaccinations are not 100% protective, like any birth control or any other vaccinations and preventatives, such as rabies. They are meant to help prevent the outbreak and infestation, but do not 100% protect the animals.
Even though the contract was broken, I will still offer the purchase price of the puppy back, in the amount of $200.00. This will be used to help with the medical bills. My conscience will not allow me to do otherwise, and I know the stresses of vet bills.
I sent puppies to homes that I hope will have forever and happy homes. I hope that any grievances due to this situation between you and I will not be transferred to the well being of the puppy. I will still and always welcome the puppy back to my home and care if the need arises. Again, I send all my condolences and pray for you and the puppy. I’m sorry this has happened, I’ve done everything in my power to keep my dogs and the puppies as healthy as humanly possible. I’m baffled by the situation, and after speaking to other breeders, and dog owners, this is not a rare occasion. Others have experienced this as well.
I will have this letter signed by witnesses who have been with the puppies since their birth, and are familiar with the situation.
Again, I’m sorry.

IP: Logged

benny boy
Member

Posts: 392
From:lewisville, texas, united states
Registered: Oct 2003

posted 12-19-2003 12:01 PM     Click Here to See the Profile for benny boy     Edit/Delete Message
wow sam, nice letter i didn't see anything that i thought needed to be changed. very nice!!! so i gathered you sold her a puppy and then the puppy got sick after she had it. then she thinks shes gonna get out of the vet bills, thats not cool. she sounds like a slime ball, not returning phone calls, not sending a copy of the vet bills until weeks later, and i suspect that they'll be getting there third puppy care package. i don't know what she thinks is gonna happen she voided the contract. i wouldn't even offer the $200, if it were me. good luck with everything!!! let me know what happens.

IP: Logged

Karriesue
Member

Posts: 277
From:Nellis AFB, Nevada
Registered: Jun 2003

posted 12-19-2003 12:20 PM     Click Here to See the Profile for Karriesue     Edit/Delete Message
Good job with the letter. I thought you covered everything nicely. Good luck!!

IP: Logged

Maisey
Member

Posts: 1387
From:Portland, Oregon US
Registered: Sep 2003

posted 12-19-2003 12:47 PM     Click Here to See the Profile for Maisey     Edit/Delete Message
Maybe I am just not reading it right but this section seemed a bit confusing to me.

"Prior to your agreement in the puppy contract, you had a time period of 48 hours to have the puppy fully examined by a certified veterinarian to confirm its health. If there were any problems, you would have been fully refunded and exchanged with another puppy from a future litter, or one from another breeder. Neglect to follow this time period resulted in the contract being voided as it is stated in the agreement. Therefore, legally I’m not held responsible for anything that happens or happend to the puppy."

It states PRIOR to the agreement...didn't she have 48 hours after signing the agreement and receiving the pup to have it examined? So maybe if it stated ...According to the agreement you signed, you were to have the puppy examined within 48 hours of receipt...blah blah blah, because you did not do that or have not provided me proof of doing so...yadda yadda. Maybe add in there that "on the advice of my attorney"...

the word "infestation" should be changed to infection, Parvo is a virus...infestation implies something like lice or fleas...etc.

The letter is great, those were just my observations. One other thought, and it's totally just that...a thought. It may be better to leave out the research details on the parvo and the I'm sorry...maybe keep it simple and to the point, she broke the contract and considering that your offer is all she needs to know. Adding the other stuff may leave you open or vulnerable legally later on if she decided to pursue this. Just my experience tells me that when it comes to leagle battles, the less said the better.
Anyhow...good job and stick to your guns!

IP: Logged

honeybear
Member

Posts: 926
From:
Registered: May 2003

posted 12-19-2003 12:48 PM     Click Here to See the Profile for honeybear     Edit/Delete Message
If you were in animal court - You would win. How someone can not get 3 different pieces of mail!
good luck
honeybear

IP: Logged

NewLabOwnr
Member

Posts: 169
From:New York, USA
Registered: Aug 2003

posted 12-19-2003 12:50 PM     Click Here to See the Profile for NewLabOwnr     Edit/Delete Message
Sam - Nice letter, the only thing I found was in one paragraph you use sense and it should SINCE.

That's it =)

IP: Logged

Samsintentions
Member

Posts: 944
From:Columbus, Tx ,USA
Registered: Dec 2003

posted 12-19-2003 02:04 PM     Click Here to See the Profile for Samsintentions     Edit/Delete Message
Thanks Maisey!! I made the changes, I don't know. I think that by putting in what I've found on my research shows her that I'm not stupid, and I've covered all my bases.

Thanks everyone, Yes I caught the "Sense" misspelling....guess word check didn't catch that one.

Thanks again. Any more suggestions are highly welcome.

I don't think she even stands a chance in court, if thats the rought she choses to take.

I feel guilty for some reason that the puppy got sick. I understand that the bills are significant, so I can see where she needs the help,
Though if she tries ato persue antything further I will definately not send her a penny.

IP: Logged

loonyluna
Member

Posts: 30
From:
Registered: Dec 2003

posted 12-19-2003 03:26 PM     Click Here to See the Profile for loonyluna     Edit/Delete Message
Great letter. My only suggestions would be to get someone to edit it for you. Fix all the little grammar mistakes etc so that it sounds more professional and maybe a bit official.

eg: "creditable" should be credible.
"Prior to your agreement..." should be changed as "prior" connotates before etc.

IP: Logged

goob
Member

Posts: 552
From:
Registered: Mar 2003

posted 12-19-2003 05:17 PM     Click Here to See the Profile for goob     Edit/Delete Message
quote:
Parvo virus is widely known across the United states, I told you I didn’t deny that it could have gotten it here in Texas, but I also didn’t deny that it couldn’t have been picked up on the plane or upon arrival at its new destination in California.


This was all that I found... you say you didn't deny that it could have been picked up in texas, then say you also didn't deny that it *couldn't* have picked it up on the plane or after arrival. I think the couldn't there should be "could", otherwise it sounds like you're saying you didn't think the dog could have gotten it on the plane/after arrival.

IP: Logged

susan_cude@hotmail.com
Member

Posts: 813
From:Santa Maria, Ca.
Registered: Nov 2003

posted 12-19-2003 07:38 PM     Click Here to See the Profile for susan_cude@hotmail.com     Edit/Delete Message
Good Job! I agree with Maisey as so much that, I wouldn't relate concern or sympathy. Empathy is o.k. Having someone proof read it before sending is a smart thing to do, and of coarse keeping copies, which I'm sure goes without saying. You did great! Susan

P.S. I don't know if putting all of the information on Parvo is prudent, but then again, it does show that you've done your homework on the subject. Do you know anyone that deals allot with contracts? if so, they could tell you if all that is needed or not. (I don't think I would take you on in court, if it were me getting this letter!!!!!)

IP: Logged

Jamiya
Member

Posts: 1392
From:
Registered: Sep 2003

posted 12-19-2003 07:56 PM     Click Here to See the Profile for Jamiya     Edit/Delete Message
Nice letter! There are some grammar and spelling mistakes that could be fixed to make it sound more professional. I can have a shot at it, although I am not a professional editor by any means.

One question - in the part about when she called and told you about the parvo, you say "I expressed my grievances..." Do you mean to say that you expressed your issues with her not adhering to the contract (which would indeed be grievances), or you expressed condolences for the illness of the puppy (which would be a form of grieving, but not a grievance)? I left it as a grievance for now.

Oh - and were there two copies of each bill, or one copy of each bill? I wrote it below to be one copy of each bill.

I did not change the content or intent of anything - I only made minor rewording changes. I also moved one paragraph to a different location - the one about not owing more than $200. Feel free to toss out anything (or put it back the way it was) that you don't agree with!


Dear MS.xxxxx,

We came to an agreement on 10/11/03 for the purchase of a female Australian Cattle Dog from my litter of puppies born on 9/13/03, out of Blue Smoke 001, and MS Charllotte Blue.

We agreed on the purchase price of $200.00 and to ship the puppy by air to California using Delta Airlines Pet First Program, at your expense, on the given date of 11/20/03. You also agreed to all the terms and conditions in the standard Puppy Agreement, signed by you.

All puppies were vaccinated with their first round of puppy shots on 10/15/03. This included the Parvovirus, Parainfluenza, Bordatella, Distemper, and Canine Hepatitis. They were also wormed using Early Worm, on the date of 10/18/03, and again on the date of 10/29/03. Because your puppy was the last puppy to arrive at its destination and new home, she was at the age of 10 weeks and required another round of the puppy vaccinations, given at my expense, on the date of 11/12/03. All vaccinations were purchased at the Stienhousers Feed and Western Store located in Brookshire, TX. All vaccinations were distributed and given by Granvel and I, and his mother Darlene witnessed all vaccinations and worming administrations.

As per your agreement in the puppy contract, you had a time period of 48 hours after receiving the puppy to have the puppy fully examined by a certified veterinarian to confirm its health. If there were any problems, your money would have been fully refunded and/or your puppy exchanged with another puppy from a future litter, or one from another breeder. Failure to adhere to this time period resulted in the contract being voided as it is stated in the agreement. Therefore, legally, I am not responsible for anything that happens or happened to the puppy.

I received a call on the evening of Friday 11/28/03. You stated that the puppy was admitted to Emergency care for Parvo treatment, and was moved on Friday morning of the 28th to your veterinarian for continued treatment. I expressed my grievances, and we discussed payment options for which I had to get back with you. The amount of $500.00 was brought up, and I told you I would need the veterinarian bills and reports of treatment and results of tests confirming that Parvovirus was the diagnosis. I’ve done extensive research from several credible sources, including veterinarian advice, as to the duration and incubation period of the Parvovirus. I’ve found that there are different strains of the virus, two of which can cause instant death and some within a three to four day period. Parvovirus is widely known across the United States. I told you I didn’t deny that it could have been contracted here in Texas, but it is also possible that it could have been contracted on the plane or upon arrival at its new destination in California. The puppy was in your care for seven full days; therefore, contamination could have come from anywhere.

I also stated that I’ve had an experience with Parvo and that it was a nasty sickness. This was irrelevant to the case, as the puppy I referred to was found and lived on a different piece of property, nowhere near where your puppy was born, and this occurred several years ago. I advised you as I was advised that any concerns with contamination on your premises could be taken care of by rinsing everything and spraying a mixture of bleach and water where the puppy was present.

Two weeks later, on the date of December 10th at 11:37am, I received a message from you stating that you haven’t received any payments for the puppy’s medical bills and you threatened legal action. (The message was recorded and saved in case of the need for further use.)

I returned your phone call the following day; I told you I was waiting on the puppy reports and the bills from your veterinarian, which you neglected to send. You stated the puppy was doing well and you would have to find one of the bills. We discussed the option of sending the puppy back to my care, which you refused and stated your children were attached to her and you didn’t want to take her away from them. I agreed to this. You stated your husband was upset, and I told you I could see why even though the agreement was between you and I.

I did not receive any veterinary statements or bills until the date of 12/17/03. There were copies of two bills, one from the Emergency care and one from the veterinarian who continued the treatment, Dr. xxxxx.

As stated above, legally you broke the contract - voiding any and all refunds, exchanges, and legal action that could be taken - when you failed to take the puppy to the veterinarian within the given 48 hour time period. Understanding most veterinarians are closed on Sundays, Monday would have been fine, yet you neglected to bring the puppy to the veternarian on either day.

You also had the opportunity to euthanize the puppy upon diagnosis, as puppies often do not survive Parvo and the treatment can be very expensive. Thankfully she did survive, yet there is an outstanding bill as the result of her treatment for which I am not responsible as per the conditions of our contract.

I will be attaching a copy of the contract, which everyone who bought a puppy from me signed, including yourself. You may review it and request any legal advice on it that you need. I am also enclosing a copy of some of the research on the Parvovirus that I was supplied with, along with the original package of the last puppy shot the puppy received before leaving my care.

You also stated that you had not received the puppy care kit that was sent out the day after the puppy’s shipment. I have since sent another, which you also deny receiving. A third has been posted and will be tracked to its destination and delivery.

All other owners of puppies from this litter have been contacted and all state their puppies are healthy and doing great. It is significant that yours is the only one that became sick. Further research and the advice of a veterinarian reveals that all vaccinations are not 100% protective. They are meant to help prevent the outbreak and infestation, but do not protect the animals 100%.

In the Puppy Contract that you signed it states, “In no circumstances is the breeder liable for anything over the purchase price of the puppy”. Therefore, the maximum amount I could owe you is $200.00 for the purchase price of the puppy. Even though the contract was broken, I am still offering to refund the purchase price of the puppy, in the amount of $200.00. This can be used to help offset the medical bills. My conscience will not allow me to do otherwise, as I know the stresses of vet bills.

I sent puppies to homes that I hope will be forever and happy homes. I hope that any grievances due to this situation between you and I will not be transferred to the well-being of the puppy. I will still and always welcome the puppy back to my home and care if the need arises. Again, I send all my condolences and pray for you and the puppy. I’m sorry this has happened, as I’ve done everything in my power to keep my dogs and the puppies as healthy as humanly possible. I was baffled by the situation, but after speaking to other breeders and dog owners, I have discovered this is not a rare occurrence. Others have experienced this as well.

I will have this letter signed by witnesses who have been with the puppies since their birth, and are familiar with the situation.

Again, I’m sorry.


Hope this helps,
Jamiya

[This message has been edited by Jamiya (edited 12-19-2003).]

IP: Logged

Jamiya
Member

Posts: 1392
From:
Registered: Sep 2003

posted 12-19-2003 08:03 PM     Click Here to See the Profile for Jamiya     Edit/Delete Message
I don't know whether you want to take out the parts about being sorry as others have recommended. On the one hand, it would be more businesslike without the personal emotions. On the other hand, you do want to come across as a person who cares about the well-being of the puppy. I don't know which way I would go, if it were me.

Also, another thing you could do is to take out the parts that track the phone calls and make them a separate document. Then there would be one document stating the care of the puppies, the terms of the contract, how she voided those terms, and what you are willing to do to compensate her anyway. Then there would be another document that would record the calls and other correspondence with the dates and content of your communications. Plus the parvo research documents and vaccination packaging, etc.

The only reason I suggest this is in the interest of brevity - sometimes people give up when reading something long (although really that is her problem, not yours). Again, I think I could go either way.

I'm also not sure you need to put in the part about the other puppy who had parvo years ago. As you said, it is not relevant to this case so perhaps it should not be mentioned at all.


Jamiya

[This message has been edited by Jamiya (edited 12-19-2003).]

IP: Logged

susan_cude@hotmail.com
Member

Posts: 813
From:Santa Maria, Ca.
Registered: Nov 2003

posted 12-19-2003 10:13 PM     Click Here to See the Profile for susan_cude@hotmail.com     Edit/Delete Message
Hi, I liked the suggestions that Jamiya has made...Sounds real good to me....Susan
GOOD LUCK! and keep us posted...

IP: Logged

Samsintentions
Member

Posts: 944
From:Columbus, Tx ,USA
Registered: Dec 2003

posted 12-22-2003 05:08 AM     Click Here to See the Profile for Samsintentions     Edit/Delete Message
Your right Jymia, I'm going with your suggestions and edits. The reason I put the other sick puppy in there was because she was trying to throw that in my face, stating that I knew the puppies were sick and I purposely sent her an infected puppy. WHich I did not!!

Thank yall all again.

IP: Logged

Jas

Moderator

Posts: 536
From:
Registered: May 2003

posted 12-22-2003 10:57 AM     Click Here to See the Profile for Jas     Edit/Delete Message
Sounds good to me...

quote:
I did not receive any veterinary statements or bills until the date of 12/17/03. There were two copies of the bills, one from the Emergency care, and the following veterinarian.

I know you received the copies of the bills on the 17th but you might want to include - the dates of the actual vet bills.

IP: Logged

Samsintentions
Member

Posts: 944
From:Columbus, Tx ,USA
Registered: Dec 2003

posted 12-24-2003 04:04 AM     Click Here to See the Profile for Samsintentions     Edit/Delete Message
Good one Jas, thanks, I think I'll include that as well. I'm going to leave the one I'm sorry (hoping the grudge is not transfered to the well being of the puppy), but as for all the others, I'll take them out.
I'll be mailing it out after the Holidays, I'm not going to fus over it any more until after the first. I want to at least try and enjoy what little of christmas is left.
Thanks again.

IP: Logged

All times are ET (US)

next newest topic | next oldest topic

Administrative Options: Close Topic | Archive/Move | Delete Topic
Post New Topic  Post A Reply
Hop to:

Contact Us | Auspet.com


Ultimate Bulletin Board 5.45c
















© 1999-2017 AusPet.com