Member

Posts: 361
From:Vancouver, BC
Registered: Jan 2003

posted 04-09-2003 11:39 AM            

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CUSTOMER SERVICE
> >
> >
> > I think this guy should have been promoted, not fired. This is
> > reportedly a true story from the WordPerfect Helpline, which was
> > transcribed from a recording monitoring the customer care department.
> >
> > Needless to say, the Help Desk employee was fired; however, he is
> > currently suing the WordPerfect organization for "Termination without
> > Cause."
> > This is the actual dialogue of a former WordPerfect Customer Support
> > employee. (now I know why they record these conversations).
> >
> > "Ridge Hall computer assistance; may I help you?"
> >
> > "Yes, well, I'm having trouble with WordPerfect."
> >
> > "What sort of trouble?"
> >
> > "Well, I was just typing along, and all of a sudden the words went
> > away."
> >
> > "Went away?"
> >
> > "They disappeared."
> >
> > "Hmmm. So what does your screen look like now?"
> >
> > "Nothing."
> >
> > "Nothing?"
> >
> > "It's a blank; it won't accept anything when I type."
> >
> > "Are you still in WordPerfect, or did you get out?"
> >
> > "How do I tell?"
> >
> > "Can you see the C: prompt on the screen?"
> >
> > "What's a sea-prompt?"
> >
> > "Never mind, can you move your cursor around the screen?"
> >
> > "There isn't any cursor: I told you, it won't accept anything I type."
> >
> > "Does your monitor have a power indicator?"
> >
> > "What's a monitor?"
> >
> > "It's the thing with the screen on it that looks like a TV. Does it have
> > a little light that tells you when it's on?"
> >
> > "I don't know."
> >
> > "Well, then look on the back of the monitor and find where the power
> > cord goes into it. Can you see that?"
> >
> > "Yes, I think so."
> >
> > "Great. Follow the cord to the plug, and tell me if it's plugged into
> > the wall."
> >
> > "Yes, it is."
> >
> > "When you were behind the monitor, did you notice that there were two
> > cables plugged into the back of it, not just one?"
> >
> > "No."
> >
> > "Well, there are. I need you to look back there again and find the other
> > cable."
> >
> > "Okay, here it is."
> >
> > "Follow it for me, and tell me if it's plugged securely into the back of
> > your computer."
> >
> > "I can't reach."
> >
> > "Uh huh. Well, can you see if it is?"
> >
> > "No."
> >
> > "Even if you maybe put your knee on something and lean way over?"
> >
> > "Oh, it's not because I don't have the right angle - it's because it's
> > dark."
> >
> > "Dark?"
> >
> > "Yes - the office light is off, and the only light I have is coming in
> > from the window."
> >
> > "Well, turn on the office light then."
> >
> > "I can't."
> >
> > "No? Why not?"
> >
> > "Because there's a power failure."
> >
> > "A power ........... a power failure? Aha, Okay, we've got it lincked
> > now. Do you still have the boxes and manuals and packing stuff your
> > computer came in?"
> >
> > "Well, yes, I keep them in the closet."
> >
> > "Good. Go get them, and unplug your system and pack it up just like it
> > was when you got it. Then take it back to the store you bought it from."
> >
> > "Really? Is it that bad?"
> >
> > "Yes, I'm afraid it is."
> >
> > "Well, all right then, I suppose. What do I tell them?"
> >
> > "Tell them you're too *@#*!#$%^ stupid to own a computer

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Member

Posts: 414
From:LOUISIANA,USA
Registered: Dec 2002

posted 04-09-2003 01:55 PM         

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That was so funny...Good one...I know a few people like that..lol

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Member

Posts: 147
From:Vancouver, B.C. Canada
Registered: Dec 2002

posted 04-09-2003 04:23 PM         

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lol, some people can only be so patient haha.

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